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Overview
Phishing
Phishing is a fraudulent attempt to trick you into revealing sensitive information, such as usernames, passwords, financial information, or Multi-Factor Authentication (MFA) codes. These emails often impersonate a trusted organization or individual and may contain malicious links or attachments.
Spam
Spam consists of unsolicited or unwanted email messages, typically advertisements, promotions, or mass-distributed content. While some spam may be harmless, it can clutter your inbox and occasionally be used to distribute phishing attempts or malware.
Instructions
| If the email is phishing or suspicious: |
If the email is spam or unwanted marketing: |
|
Use one of the following methods to report it:
- Phish Alert Button (PAB): Use the Report Phishing button in Outlook to send the message to the Information Security team for analysis.
- Email Reporting: Forward the suspicious email to security@morehouse.edu.
- Service Desk Ticket: Submit a ticket through the Service Desk portal, including relevant details or attachments.
- Phone Support: Contact the ITS Service Desk at 404-507-8633 if immediate assistance is needed.
- In-Person Support: Visit the ITS Service Desk in Sale Hall for additional guidance.
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Do not use the Phish Alert Button for routine spam or marketing emails.
- Mark the message as Junk/Spam in Outlook.
- Block the sender if you no longer wish to receive messages.
- Unsubscribe from legitimate mailing lists when appropriate.
|
Troubleshooting
Encountered a suspicious email or unwanted spam? Follow these steps to address the issue:
| If the email... |
Action |
| Asks for your password, personal information, or money |
Report as Phishing |
| Contains suspicious links or unexpected attachments |
Report as Phishing |
| Pretends to be someone you know or trust |
Report as Phishing |
| Is simply an advertisement or promotional offer |
Mark as Junk/Spam |
| Is a newsletter or marketing email you no longer want |
Mark as Junk/Spam or unsubscribe |
Additional Information