My Parent Has Not Received their Refund from the Parent PLUS Loan, What Is my Next Step?

Parent PLUS loan funds are first applied to the student's outstanding account balance.  Parent PLUS loan refunds are processed weekly after financial aid has been disbursed.  On the PLUS loan application, the parent has the ability to determine who any credit balance refund will be paid to.  

If the parent authorizes the student to receive the funds, the refund transaction will show as a Student Refund in TigerPay and will be sent either as a direct deposit (if the student has enrolled) or a paper check to the mailing address on file with the College.  If the parent has not authorized the student to receive any credit balance refund, then the refund transaction will show as Parent Refund in TigerPay and will be mailed to the address the parent used on their PLUS loan application.  Next steps to troubleshoot a PLUS loan refund: 

Log into TigerPay to review your student account transactions. If you do not see a Parent PLUS loan payment for the term in question, review your overall financial aid status in Banner Web to be sure there are no outstanding requirements.  No refund can be issued until the PLUS loan payment has disbursed to the student account. 

If you see the Parent Refund transaction in TigerPay, note the date that it was processed.  Mailed paper checks can take up to 7-10 business days to be received. If at least 10 business days has not passed, please continue to monitor your mail.

If you see a Parent Refund transaction, and it has been at least 10 business days from the date of the transaction, complete a Paper Check Stop Payment/Reissue Request Form.  

Email the completed paper check stop payment form and a copy of the parent's official picture ID (state or federal) to studentfinancialservices@morehouse.edu. Please allow 3-5 business days for processing.