What Is It?
Get assistance with setting up, accessing, or troubleshooting Multi-Factor Authentication (MFA), including device changes or account lockouts.
Who Is Eligible to Use It?
This service is available to both employees and students.
Service Offerings
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Assist with initial MFA setup and configuration
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Resolve login issues and account lockouts due to MFA
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Provide guidance on changing or resetting MFA devices
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Troubleshoot authentication app errors and push notifications
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Help with managing backup authentication methods (e.g., SMS, email)
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Assist with syncing MFA settings across multiple devices
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Support for recovering access to locked accounts
Where Can I Get It?
Submit a request by clicking the Request Service button on this page.
How Do I Use It?
Visit the Multifactor Authentication article to learn more.